Privacy policy

1. About This Policy

TCQCDG™ respects the privacy of our customers and website visitors.

This Privacy Policy describes how we collect, use, retain, disclose, and protect personal information when you:

• Visit or browse our online store
• Create a customer account
• Place or manage an order
• Subscribe to marketing communications
• Submit a product review
• Contact our customer support team
• Interact with our advertisements or website features

“TCQCDG™,” “we,” “us,” and “our” refer to the operator of this online store. “You” refers to the customer, visitor, or other person whose information we process.

Our store is hosted through Shopify. Shopify may separately process information when providing its platform, checkout, payment, and consumer services. Additional information is available in the Shopify Consumer Privacy Policy.

2. Personal Information We Collect

The information collected depends on how you interact with our Services.

Contact and Account Information

We may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account login information
• Communication preferences

Order and Transaction Information

When you make or attempt to make a purchase, we may receive:

• Products viewed, added to the cart, or purchased
• Order number and order history
• Shipping and fulfillment details
• Refund, cancellation, or return information
• Discount or promotional-code usage
• Limited payment and transaction details

Complete payment-card information is generally processed by Shopify, PayPal, or another authorized payment provider. TCQCDG™ does not ordinarily receive or retain your complete card number or security code.

Device and Website Activity

When you access our website, we or our technology partners may automatically collect:

• IP address
• Browser and device type
• Operating system
• Cookie and device identifiers
• Approximate location derived from your IP address
• Referring website or advertisement
• Pages and products viewed
• Cart and checkout activity
• Dates, times, and duration of visits
• Interactions with emails or advertisements

Customer Communications

If you contact us, we may retain:

• Email and message content
• Customer-service records
• Photographs or files you provide
• Order-related complaints or requests
• Survey responses and product feedback

Reviews and Submitted Content

When you submit a review, photograph, testimonial, or other content, we may collect the content itself and information associated with the submission.

Information included in a public review may be visible to other website visitors. Do not include payment details, home addresses, or other sensitive information in public content.

3. How Information Is Collected

We collect personal information from several sources:

• Directly from you: when you order, register, contact us, or subscribe
• Automatically: through cookies, pixels, log files, and similar technologies
• From service providers: such as Shopify, payment processors, delivery companies, and fraud-prevention services
• From advertising partners: when you interact with our advertisements or arrive through a marketing campaign
• From publicly available or legally permitted sources: where necessary for security, fraud prevention, or legal compliance

4. Why We Use Personal Information

We may use personal information to:

Operate Our Store

• Create and maintain customer accounts
• Display products and website features
• Remember cart contents and preferences
• Improve website performance and usability

Process and Deliver Orders

• Authorize and verify payments
• Confirm purchases
• Arrange packaging and shipping
• Provide delivery and tracking updates
• Handle returns, replacements, and refunds

Provide Customer Support

• Respond to product and order questions
• Investigate damaged or missing shipments
• Verify customer identity
• Maintain records of customer-service interactions

Protect the Business and Customers

• Identify potentially fraudulent transactions
• Prevent unauthorized account access
• Enforce our Terms of Service
• Detect technical or security threats
• Protect legal rights and property

Marketing and Advertising

Subject to your choices and applicable law, we may:

• Send promotional emails
• Measure advertising effectiveness
• Create advertising audiences
• Display relevant advertisements
• Understand which products or campaigns interest visitors

Meet Legal Requirements

We may process information to comply with tax, accounting, consumer-protection, customs, legal-process, and regulatory obligations.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, software development kits, and similar technologies.

These tools may fall into the following categories:

• Essential technologies: support checkout, account login, security, and cart functionality
• Preference technologies: remember language, region, and website choices
• Analytics technologies: measure traffic, navigation, and website performance
• Advertising technologies: measure campaigns and support relevant advertising

Where required, nonessential cookies and advertising technologies will be used only after consent has been provided.

You can manage available preferences through our Cookie Settings or Your Privacy Choices link. Browser controls can also block or delete cookies, although doing so may affect certain website functions.

Information about Shopify cookies is available in Shopify’s Cookie Policy.

6. Advertising and Analytics Partners

We may work with advertising and analytics providers, including:

• Meta/Facebook and Instagram
• Google
• AppLovin
• Shopify and Shopify Pixels
• Other analytics, attribution, or marketing providers enabled on our store

These providers may collect device identifiers, IP addresses, cookie data, product views, purchases, and website interactions.

Depending on your location, using this information for cross-context behavioral advertising may be legally classified as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged for the information.

7. Sale, Sharing, and Targeted Advertising

TCQCDG™ does not sell personal information to third parties in exchange for money.

However, our use of advertising cookies, pixels, audience tools, or campaign-measurement services may constitute the “sale” or “sharing” of personal information under certain United States privacy laws.

Where applicable, you may opt out by:

• Selecting Your Privacy Choices in our website footer
• Adjusting the Cookie Settings on our website
• Enabling a recognized Global Privacy Control signal
• Contacting us at service@tcqcdg.com

We do not knowingly sell or share personal information belonging to consumers under the age of 16 for targeted advertising.

8. When Information May Be Disclosed

We may disclose personal information to the following categories of recipients:

Ecommerce and Hosting Providers

Shopify and related providers help us host the store, operate checkout, maintain customer accounts, and process transactions.

Payment Providers

Payment processors receive information required to authorize and complete transactions.

Fulfillment and Delivery Partners

Warehouses, manufacturers, carriers, customs providers, and logistics partners may receive customer and order information necessary to prepare and deliver purchases.

Technology and Customer-Support Providers

We may use providers for hosting, email delivery, fraud detection, website security, data storage, customer support, and technical maintenance.

Advertising and Analytics Providers

Marketing partners may receive website-activity and device information as described in this Policy.

Professional Advisers

Information may be disclosed to accountants, attorneys, insurers, auditors, and other advisers when reasonably necessary.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Investigate fraud or security incidents
• Protect customers, the public, or our legal rights
• Enforce agreements and policies

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of the business.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The duration of our customer relationship
• Order fulfillment and customer-support needs
• Tax, accounting, and recordkeeping requirements
• Fraud prevention and website security
• Warranty, return, and chargeback periods
• Applicable limitation periods
• Legal disputes or regulatory requests

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

10. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

These measures may include:

• Encrypted website connections
• Restricted access to customer information
• Secure payment processing
• Account and fraud-monitoring controls
• Service-provider access restrictions
• System and security monitoring

No website, transmission method, or storage system can be guaranteed completely secure. Customers are responsible for protecting their passwords and notifying us if they believe an account has been accessed without authorization.

11. International Data Processing

Our service providers, fulfillment partners, and technology systems may operate in countries other than the one where you live.

As a result, personal information may be processed in jurisdictions with different privacy laws. Where required, we use appropriate contractual or legal safeguards for international transfers.

12. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information held about you
• Obtain a copy of certain information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent
• Object to or restrict certain processing
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Request data portability
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination

These rights may be subject to identity verification and legal exceptions.

To submit a request, email service@tcqcdg.com and write “Privacy Request” in the subject line. Include enough information for us to identify the relevant records, but do not send passwords or complete payment-card details.

We may need to verify your identity before completing access, correction, deletion, or portability requests. Opt-out requests will not require unnecessary identity verification.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority.

13. California Privacy Notice

If the California Consumer Privacy Act applies to TCQCDG™, California residents may have the following rights:

• The right to know what personal information is collected
• The right to request access to specific information
• The right to request deletion
• The right to correct inaccurate information
• The right to opt out of sale or sharing
• The right to limit certain uses of sensitive personal information
• The right to receive equal treatment when exercising privacy rights

During the previous 12 months, we may have collected the following categories of information:

We use these categories for the purposes described in this Policy.

We do not use sensitive personal information to infer characteristics about customers beyond purposes permitted by applicable law.

Global Privacy Control and Do Not Track

Where legally required and technically detected, we treat a valid Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for the associated browser or device.

Some browsers also transmit “Do Not Track” signals. Because there is no universally adopted technical standard for DNT, our website may not respond to ordinary DNT signals. Available cookie controls and recognized GPC signals should be used instead.

14. European, UK, and Swiss Visitors

Where European Economic Area, United Kingdom, or Swiss data-protection laws apply, we process personal information under one or more of the following legal bases:

• Contract: to process and deliver an order
• Legitimate interests: to secure, maintain, and improve the store
• Consent: for nonessential cookies and certain marketing activities
• Legal obligation: to comply with tax, accounting, and regulatory requirements

You may have the right to access, correct, erase, restrict, or object to processing, request portability, or withdraw consent.

You may also submit a complaint to the data-protection authority in your country. Withdrawing consent does not affect processing that was lawful before withdrawal.

15. Children’s Information

Our store is intended for adults and is not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child has submitted information to us, contact service@tcqcdg.com so we can investigate and take appropriate action.

The FTC maintains current guidance regarding children’s online privacy and COPPA requirements.FTC Children’s Privacy Guidance

16. Email and Marketing Preferences

We may send transactional communications about orders, payments, deliveries, returns, or account security.

Promotional messages are sent only as permitted by law. You can unsubscribe from marketing emails using the link included at the bottom of each promotional message.

Unsubscribing from marketing does not prevent essential order or customer-service communications.

17. Security Incidents

If a security incident affects personal information, we will investigate and provide notifications to affected individuals or authorities when required by applicable law.

Notifications will be made within the legally required timeframe and without unreasonable delay, taking into account legitimate security and law-enforcement needs.

18. External Websites

Our website may contain links to external websites, platforms, or services.

TCQCDG™ does not control those services and is not responsible for their privacy or security practices. Review the privacy policy of each third party before providing personal information.

19. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices, service providers, technologies, legal obligations, or business operations.

The updated version will be posted on this page with a new “Last Updated” date. Additional notice will be provided when required by law.

20. Contact TCQCDG™

Questions, complaints, or privacy requests may be submitted through the following contact details:

TCQCDG™
Email: service@tcqcdg.com
Phone: +1 (213) 568-7698
Address: 115 N Westlake Ave, Los Angeles, CA 90026, United States