Shipping Policy

At TCQCDG™, we want every order to arrive safely, reliably, and with clear delivery expectations. This policy outlines how orders are prepared, dispatched, tracked, and handled throughout the shipping process.

How We Fulfill Orders

To offer practical home-improvement products at competitive prices, TCQCDG™ works with selected production facilities and fulfillment centers in different regions.

Depending on product availability and your delivery address, your order may ship directly from one of these locations. This fulfillment model helps us:

• Maintain access to a broader product selection
• Avoid unnecessary retail and storage expenses
• Offer more competitive online pricing
• Deliver orders from the most suitable available facility

Some orders containing multiple products may arrive in separate packages.

1. Order Preparation and Shipping Charges

Orders normally require 2–4 business days for confirmation, inspection, packing, and carrier handoff.

During holidays, promotional events, or periods of unusually high demand, preparation may take up to 5 business days.

A flat shipping charge of $5.99 applies to each order unless a different shipping promotion is displayed during checkout.

Business days do not include weekends or public holidays.

2. Expected Transit Times

Estimated delivery times begin after an order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Weather conditions, customs inspections, local carrier delays, remote-area delivery, and other circumstances outside our control may affect delivery.

Certain coatings, liquids, or regulated building materials may not be available for shipment to every destination because of carrier restrictions.

3. Tracking Your Shipment

A dispatch confirmation email containing available tracking information will be sent after your order leaves the fulfillment facility.

Please allow 1–3 business days for the carrier’s tracking system to display its first update. A delay in the tracking page does not necessarily mean that the shipment has stopped moving.

If your order is divided into multiple parcels, you may receive more than one tracking number.

4. International Duties and Import Charges

International shipments may be delivered under DDU (Delivered Duty Unpaid) terms unless otherwise stated at checkout.

The recipient is responsible for any applicable:

• Import duties
• Customs processing charges
• Local taxes
• Brokerage or handling fees

TCQCDG™ does not control these charges and cannot predict their amount. Customs procedures may also extend the estimated delivery timeframe.

We recommend checking your country’s import requirements before ordering.

5. Address Changes and Cancellations

We begin preparing orders shortly after they are submitted.

To request a cancellation or correct a delivery address, contact us at service@tcqcdg.com within 12 hours of placing your order.

Please include your order number and the requested change. Although we will make every reasonable effort to help, changes cannot be guaranteed after fulfillment has begun. Orders that have already been processed or dispatched cannot be cancelled or redirected.

Customers are responsible for reviewing their delivery information before completing checkout.

6. Damaged Shipments

Please inspect your products shortly after delivery.

If an item arrives damaged, contact service@tcqcdg.com within 72 hours and provide:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the outer packaging and shipping label

Once the issue has been reviewed and approved, we will arrange an eligible replacement at no additional cost.

Please keep the damaged item and its packaging until your request has been resolved.

7. Packages Lost During Transit

If the shipping carrier officially confirms that a parcel was lost in transit, TCQCDG™ will arrange a replacement without an additional product or shipping charge.

Packages marked as delivered must first be checked with household members, neighbors, the local carrier, and any secure delivery location at the address.

Shipping Support

For questions about delivery or tracking, contact us using the details below:

Email: service@tcqcdg.com
Phone: +1 (213) 568-7698
Address: 115 N Westlake Ave, Los Angeles, CA 90026, United States

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.