Return and refund policy
TCQCDG™ wants every customer to feel confident when ordering from us. The following policy explains when products may be returned and how replacements, exchanges, and refunds are processed.
1. Our 30-Day Return Window
You may submit a return request within 30 calendar days of receiving your order.
To qualify for a standard return, the product must:
- Be unused and in its original condition
- Contain all included components, accessories, and instructions
- Remain in its original packaging
- Include valid proof of purchase
- Show no signs of installation, application, alteration, or misuse
Products that do not meet these requirements may be refused or subject to a reduced refund where permitted by law.
2. Requesting Return Authorization
Before mailing any product, contact:
Please provide:
- Your order number
- The product you wish to return
- The reason for the request
- Photographs when reporting damage, defects, or an incorrect item
If your request is approved, our support team will provide the return authorization, destination, packaging instructions, and available shipping-label information.
Products returned without prior authorization may not be accepted or refunded.
3. Return Shipping Costs
For an approved return involving a verified defective, damaged, or incorrect product, TCQCDG™ will cover eligible return-shipping costs.
For change-of-mind returns, the customer may be responsible for return postage. If a prepaid label is supplied, its cost may be deducted from the refund unless otherwise stated or prohibited by applicable law.
Original delivery charges are nonrefundable unless the return results from our error, the product is defective, or applicable law requires otherwise.
4. Damaged, Defective, or Incorrect Products
Inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, email us as soon as possible. For shipping-related damage, we recommend contacting us within 72 hours of delivery.
Include clear photographs of:
- The affected product
- The shipping label
- The external packaging
- Any visible leakage, breakage, or missing components
Keep the item and all packaging until the claim has been reviewed. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
5. Products That Cannot Be Returned
Unless required by law, returns may not be accepted for:
- Products that have been opened, installed, mixed, applied, or partially used
- Sealants, coatings, repair compounds, adhesives, or similar products with broken safety seals
- Custom-made or personalized products
- Clearance or final-sale products clearly identified before purchase
- Gift cards
- Hazardous materials, flammable products, pressurized containers, or restricted liquids
- Products damaged through improper storage, installation, or use
Please contact us before opening or using a product if you are unsure whether it qualifies for return.
These exclusions do not limit any non-waivable rights relating to defective or incorrectly supplied goods.
6. Exchanges
We do not generally process direct product-for-product exchanges.
The quickest option is to:
- Request authorization to return the original product.
- Wait for the return to be accepted.
- Place a separate order for the item you want.
Verified damaged, defective, or incorrect products may be replaced directly at our discretion.
7. European Union Withdrawal Rights
Where EU consumer law applies, eligible customers may withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.
Customers exercising this right must notify us within the applicable period and return the goods in accordance with the instructions provided. Customers may be responsible for direct return-shipping costs where legally permitted and disclosed.
Customized goods, rapidly perishable products, certain opened sealed goods, and other legally exempt products may not qualify. Your statutory rights concerning faulty or nonconforming goods remain unaffected.
8. Refund Processing
After the authorized return reaches the designated facility, it will be inspected. We will email you with the outcome of the review.
When approved:
- The refund will be sent to the original payment method
- Eligible refunds are normally initiated within 10 business days
- Your bank or payment provider may require additional processing time
If more than 15 business days have passed since you received refund approval, contact service@tcqcdg.com.
We cannot issue a refund to a different card, bank account, or payment method.
9. Authorized Return Destination
Do not send products back before receiving return authorization.
Unless our support team provides a different destination, the authorized return address is:
TCQCDG™ Returns
115 N Westlake Ave
Los Angeles, CA 90026
United States
Packages sent to an unauthorized address, shipped without adequate tracking, or returned without identifying order information may experience delays or be refused.
Return Support
Email: service@tcqcdg.com
Phone: +1 (213) 568-7698
Include your order number in all return-related messages so our team can locate your purchase and respond more efficiently.